Support
If you can't solve something, write to us; we reply on business days.
Frequently asked
How do I sign in?
Your studio creates your account. Sign in with the email address and details in the invitation your studio sends. If the invitation hasn't arrived, ask your studio to check that your email address is correct.
I forgot my password.
Write to your studio or to support@trainelo.app from the email address your studio has on file, and we'll help you reset it.
My remaining sessions look wrong.
Your studio records package and session information. If something looks wrong, tell your studio; the correction appears in the app right away.
Can I buy a package in the app?
No. There are no payments or purchases in trainelo; you buy packages at your studio, using the studio's payment methods.
How do I turn off notifications?
Turn off app notifications in your device settings. For WhatsApp notifications, contact your studio or us.
How do I delete my account?
Email support@trainelo.app from the address your studio has on file, with the subject "delete my account", or tell your studio. We complete requests within 30 days. See the privacy policy for details.
My studio doesn't use trainelo.
trainelo is an app used by studios; you can't sign up on your own. If you'd like your studio to use it, or you manage a studio, write to us.